Shipping Policy
Last updated: October 23, 2026
The Security Supplier ships orders from our US warehouse to addresses within the United States.
Where we ship
We currently ship to the contiguous United States, Alaska and Hawaii, including business addresses. We do not ship internationally at this time. Some carriers cannot deliver to P.O. boxes; please provide a street address whenever possible.
Order processing
In-stock orders are processed and shipped within 1-2 business days. Orders placed after business hours, on weekends or on US holidays are processed the next business day. Special-order and non-stock items ship once available; we will contact you with an estimated date if an item is delayed.
Shipping methods and costs
- Ground: shipped via UPS or FedEx, typically 1-5 business days in transit after dispatch.
- Expedited: faster services may be offered at checkout for eligible items.
- Freight / LTL: oversized or very heavy items (for example racks, large UPS battery systems and pallet quantities) ship by freight carrier. Freight deliveries may require an appointment and someone available to receive the shipment.
Shipping charges are calculated at checkout based on weight, size and destination.
Tracking
When your order ships, we email you the tracking number. You can also check the order status from your account.
Damaged, lost or delayed shipments
Please inspect deliveries on arrival. Report any transit damage within 48 hours of delivery with photos of the item, packaging and shipping label. For freight deliveries, note any visible damage on the delivery receipt before signing. If your tracking has not updated for several days, contact us and we will open a trace with the carrier.
Sales tax
Sales tax is charged where applicable based on the shipping address. Resellers and tax-exempt organizations can send a valid exemption or resale certificate to info@thesecuritysupplier.com before ordering.
Questions
Email info@thesecuritysupplier.com or call +1 (404) 678-9908, Monday to Friday, 8am-5pm EST.